Why buy Print Heads from Gekko?
Gekko UK supply more than 11,000 thermal Printheads per annum. Based on our buying power and unique market position our products are extremely competitive. We also stock all of our core products for same day shipment. Many other companies will also state this but really they are just using an outlet like Gekko to ship on their behalf. Buying directly from Gekko cuts out the middleman and saves time and money doing so.  

Why buy Thermal Transfer Ribbons from Gekko?
At Gekko we work with the two leading TTR manufacturers Worldwide. We are dedicated partners of Armor and IIMAK. Armor are the world leaders in TTR manufacturing. IIMAK are Americas largest TTR manufacturer. All the products we supply are manufactured in Europe or America (Highest quality) and we supply them at industry leading pricing. We stock all our core items here in the UK for swift shipments and can stock hold any item you need on request.

Why buy Thermal or Direct Thermal Labels from Gekko?
With our own dedicated label department and an ultra low cost manufacturing facility in Eastern Europe we are perfectly positioned to produce and deliver blank labels at industry leading prices. With 90 standard SKU's set up we have most applications covered, if you need something more specific, we will plan and prepare a product to suit your exact needs. We also offer an option to build consignment stock for our regular customers to call off, meaning they can have their goods next day from stock!

What are the enquiry response times?
Gekko UK is the only company of its kind with a 20 minute response policy to all enquiries! No other company within our industry offers this guarantee in terms of customer service.   

Delivery times?
It varies from product to product and the delivery location. UK deliveries of stock items is 1 day, overseas is one day via express or 2-3 days as standard by road. None standard/None stock items details available on request.  

Can I test your product before purchase?
Yes no problem, we can offer testing of every product we sell before purchase.

Which carriers does Gekko use?
We mainly use TNT & DHL for Domestic shipments and express shipments. We have a range of reliable freight forwarders for bigger consignments.

Can I use my own carrier or ship on my account?
Yes no problem, either we can ship on your account details or you can arrange the carrier on our behalf.

Which destinations can you ship to?
We currently ship to more than 55 countries and have extensive experience in most areas and the regulations involved.

Can Gekko arrange Certificates of Origin, Certificates of Conformance, Signed Customs Invoices, ATR Documents or EUR1 Certificates?
Yes, we can arrange all of the necessary paperwork for customs clearance, please ask your representative for pricing and lead times.

Can I open a credit account?
Yes, almost all customers operate with a credit account following the first order on prepayment and successful credit check.

How do I place an order?
To set you up as a customer we need your company data, name address, phone, email etc. Then to place an order all we need is the product details as well as an invoice and ship to address. If you don't have a credit account we will then raise a proforma and provide our bank data for transfer.

Can I pay by Credit Card?
Unfortunately not currently.

Can I pay by Paypal?

Yes, in GBP, there is also a 3.5% additional cost (which is our fee from Paypal to receive funds).

Can I use a Euro or USD account Yes, no problem, we have business accounts in Euro and USD so you can work in your local currency without issue. 

Do you offer discounts based on volume?

Yes.

Can you offer me a contract price and will it be beneficial to me?
Yes, and we will stock hold specifically for you on this basis, it will also lock down prices for the term of the agreement.

Does Gekko work with any resellers?
Outside the UK we have a dedicated reseller in most major countries, more than one in a few major areas.